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Terri Kapetanovic PhD, RN, CPHQ

Terri  has more than 30 years of experience in healthcare. During the last 27 years, she continues to direct all aspects of Professional Services Network, Inc., (PSN) a company providing healthcare staffing and consulting services in case management, quality and utilization review.  Terri has worked as a consultant traveling throughout the United States in evaluation and program development assisting companies to meet accreditation standards in the managed care industry.  She continues to serve as Adjunct Faculty in Nursing, having taught on-line courses in evidenced-based practice, nursing leadership, and nursing issues related to professional practice. Her research interests include areas related to nursing workforce capacity, health promotion, and the use of technology among nurses in today's healthcare world. 


Terri began her professional career as a Registered Nurse, working in hospitals and caring for adult medical surgical patients. She has held hospital administrative positions in clinical practice, staff development and quality / utilization review. Terri has been involved in numerous professional organizations, serving in various leadership capacities, including chapters of the Case Management Society of America (CMSA), Maryland and District of Columbia Healthcare Quality associations. She has served on the editorial board of the Journal of Healthcare Quality, has been involved as a legal nurse consultant has been a contributing author in publications of the Health Insurance of America Association. 

Terri holds a Bachelor of Science degree in nursing from DePaul University in Chicago, a Master of Science in nursing, and a Ph.D. in nursing from The Catholic University of America.  She is certified by the Healthcare Quality Certification Board as a Certified Professional in Healthcare Quality (CPHQ). Terri holds registered nurse licenses in both Maryland and the District of Columbia.

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Joanne R. Duffy PhD, RN, FAAN 

Joanne  has more than 40 years of experience in health care administration and academia. She is an international leader and nurse scientist who has directed patient care services at both community and academic medical centers; developed a nurse-led center for outcomes analysis, served as department chair, interim associate dean for research, and an endowed evidence-based practice and research professor. She has also consulted on studies related to organizational leadership and management of critical care units, patients’ perceptions of safety, health literacy, and alarm safety.

Dr. Duffy has served as a consultant to numerous health care organizations for evidence-based practice implementation, leadership development, professional practice model integration, and performance improvement.

Dr. Duffy is the author of numerous publications, four books, and several book chapters.  Her book, Quality Caring in Nursing: Applying Theory to Clinical Practice, Education, and Research, received the American Journal of Nursing (AJN) book-of-the-year award in 2009. Dr. Duffy brings a wide range of skills to her role as a consultant. Most notably is her ability to clearly communicate complex material while engaging health care leaders and clinicians in the learning process.  Dr. Duffy regularly assists organizations to improve their practice, integrate change, meet Joint Commission requirements, sustain Magnet® and educational designations, and showcase their results.   

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